1. Introduction
At SendPadi, your privacy and the security of your personal data are our top priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. By accessing or using SendPadi, you agree to the practices described in this policy.
2. Scope
This policy applies to all users of SendPadi’s products and services, including:
- Money transfers (local and international).
- Wallet services.
- Airtime, data, and utility bill payments.
- Merchant and business transactions.
3. Information We Collect
We may collect the following categories of information:
- Personal Information
- Full name, date of birth, nationality, gender.
- Contact details (phone number, email, address).
- Government-issued identification documents (e.g., NIN, BVN, passport, driver’s license).
- Biometric data (e.g., selfie for KYC verification).
- Financial Information
- Bank account and card details.
- Wallet balances and transaction history.
- Payment preferences.
- Business Information (for merchants)
- Business registration details.
- Beneficial ownership details (UBO).
- Contact persons and authorized signatories.
- Technical Information
- Device information, IP addresses, browser type.
- App usage data and location data (with consent).
- Cookies and similar tracking technologies.
4. How We Use Your Information
SendPadi uses your data for the following purposes:
- To verify your identity (KYC/AML compliance).
- To process and complete transactions securely.
- To detect, prevent, and investigate fraud, money laundering, and financial crime.
- To provide customer support and resolve disputes.
- To improve our products, services, and app experience.
- To send you service updates, legal notices, and marketing communications (you can opt out at any time).
- To comply with legal, regulatory, and tax obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Sharing of Information
We do not sell your personal data. However, we may share information with:
- Regulators & Law Enforcement (CBN, NFIU, EFCC, etc.) when legally required.
- Payment Partners & Banks to process transactions.
- Service Providers (KYC verification, fraud monitoring, cloud hosting, analytics) under strict confidentiality.
- International Sanctions/Compliance Bodies for AML/CTF checks.
- Business Transfers (if SendPadi merges, acquires, or sells part of its business, your data may be transferred).
6. Data Retention
We will keep your personal data for as long as necessary to:
- Provide services to you.
- Fulfill regulatory/legal requirements.
- Typically, data is retained for 5–7 years as required by Nigerian financial regulations.
7. Your Rights
Under the NDPA (Nigeria) and GDPR (EU) (if applicable), you have the right to:
- Access and request a copy of your personal data.
- Request correction or updates to your data.
- Request deletion (“right to be forgotten”) where legally possible.
- Restrict or object to processing.
- Withdraw consent for marketing communications.
- Data portability (transfer your data to another provider).
To exercise your rights, contact us at sendpadi@gmail.com.
8. Account Deletion Policy
You may close your SendPadi account at any time. This section explains how to close your account through the app, what happens to your data, and any limitations that may apply.
How to Close Your Account
You can close your account directly from the SendPadi mobile app:
- Open the SendPadi app and sign in to your account.
- Go to Account Information (your profile screen).
- Scroll to the bottom and tap Close Account.
- A confirmation dialog will appear asking: “Are you sure you want to close your account?”
- Enter the email address linked to your account in the field provided.
- Tap Proceed to confirm, or Cancel to keep your account open.
If you are unable to close your account in the app, you may submit a request by emailing sendpadi@gmail.com with the subject line Account Closure Request. Include the email address or phone number linked to your account.
Before You Close Your Account
To complete account closure, the following conditions must be met:
- Your wallet balance must be zero. Withdraw or transfer any remaining funds before requesting deletion.
- There must be no pending, disputed, or incomplete transactions.
- Any linked cards, bank accounts, or payment methods will be removed from your profile.
- You must resolve any outstanding obligations with SendPadi (e.g., chargebacks or compliance holds).
What Happens When Your Account Is Closed
Once your account closure is processed:
- You will lose access to your SendPadi account and all associated services.
- Your profile information, login credentials, and app preferences will be permanently deleted or anonymized where permitted by law.
- Linked payment methods and saved beneficiaries will be removed.
- You will no longer receive marketing or service communications from SendPadi.
Data We May Retain After Account Closure
As a regulated financial services provider, we may be required to retain certain information even after your account is closed, including:
- Transaction records and audit logs for regulatory, tax, and anti–money laundering (AML) compliance.
- KYC and identity verification records as required by Nigerian financial regulations.
- Information necessary to resolve disputes, enforce our terms, or respond to lawful requests from regulators or law enforcement.
Retained data is stored securely, used only for the purposes stated above, and kept for the period required by applicable law (typically 5–7 years).
Processing Time
Account closure requests submitted through the app are usually processed immediately or within 24–48 hours. Requests sent by email may take up to 7 business days. We will notify you by email or SMS once your account has been closed.
Reactivating Your Account
Account closure is permanent. If you wish to use SendPadi again after closing your account, you will need to create a new account and complete verification from scratch.
9. Security Measures
We take robust steps to protect your data, including:
- Encryption of data in transit and at rest.
- Multi-factor authentication (MFA) for account access.
- Regular security audits and penetration testing.
- Access controls and staff training on data security.
10. Cookies & Tracking
Our website/app may use cookies and similar technologies to improve user experience, analyze traffic, and deliver personalized services. You can manage cookie preferences through your browser settings.
11. International Data Transfers
If we transfer your data outside Nigeria, we ensure that adequate safeguards (such as GDPR-standard contractual clauses) are in place to protect your information.
12. Children’s Privacy
SendPadi’s services are not directed to children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via our website/app and the “Last Updated” date will be revised.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
SendPadi – Privacy Office
Email: sendpadi@gmail.com
Phone: +234 814 152 6025